Contact Us
Support is available to assist with questions, account-related issues, technical concerns, or general feedback. Use live chat for quick help, email for document uploads and longer enquiries, or call if you prefer to speak with the team. Assistance covers account access, deposits and withdrawals, KYC uploads and site navigation. Support includes NZ$ deposits, POLi and bank transfer guidance, and help with bonus or VIP queries when required. Contact channels and quick links are shown below for fast access.
| Department | Contact |
|---|---|
| Customer support | support@QWE - Live chat & email, KYC support and uploads |
| General enquiries | info@QWE - General queries, billing & account status |
| Affiliate enquiries | affiliates@QWE - Partner signups and tracking |
| Phone | +64 9 372 4815 - voice and SMS support |
| Working hours | Mon-Fri, 08:00-22:00; Sat-Sun, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations requiring explanations or documents. Please use a clear subject line and include your full name, account ID and current phone number so we can process your case quickly. Attach any supporting files and ensure your contact details are up to date to avoid unnecessary delays.
Submit your enquiry
Response Time
Contact our support team via live chat or email. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and require additional verification. High-priority requests are escalated where needed. If you’re waiting longer than expected, reply to your ticket and we’ll update you with an ETA.
Feedback
Have thoughts on Vegastars? Send us feedback, suggestions or ideas to help improve the site. All submissions are read carefully and used to refine features, promotions and customer support. Tell us about bugs, game requests or payment options you’d like to see. Your input helps shape the site and improves the experience for everyone.